• Monday - Friday : 8.00 a.m. until 9.00 p.m. GMT == midnight until 1pm SF time
• Saturdays : 09.00 a.m. until 4.00 p.m. GMT == 1am until 8am SF time

1-866-382-3589 -- toll-free.

Information required:

• your name & address;
• place & date of birth;
• passport nationality & number;
• email address. (If you do not have an email account in your name, you may elect a third party to receive the information on your behalf); and exchange visitor (J-1) visa applicants the program number on the form DS-2019 or petition based applicants the petition receipt number and Case ID which is found on the Notice of Action, Form I-797, together with the start date of the petition.